1. Objectives

1.1 Purpose of the model

Primary purpose

The simulation model provides a framework for decision makers to evaluate the impact of alternative working processes on queues and other efficiency criteria in the first treatment health centre.

1.2 Model Outputs

At the end of a model run the average waiting times and resource utilisation is calculated for each of the following activities.

• Patient triage

• Registration

• Examination

• Non-trauma patient treatment

• Trauma patient treatment

The model also calculates total time in system separately for trauma and non-trauma patients. Confidence intervals are generated using multiple replications.

1.3 Experimentation aims

A simple scenario based analysis. The following experiments are included:

• Increasing triage capacity by +1

• Increasing examination capacity by +1

• Increasing non-trauma capacity by +1

• Combining additional triage and additional examination capacity